EnterRefund Policy
Overview
At EnterJamaica.org, we understand that travel plans can change. This refund policy outlines when refunds are available for our C5 form processing and eSIM services.
We are committed to providing fair and transparent refund practices while maintaining the quality of our services.
Refund Eligibility
Refunds are considered on a case-by-case basis depending on the circumstances and timing of your request.
Refundable Situations:
- Technical issues on our platform preventing form submission
- Duplicate charges or billing errors on our end
- Service failure to process your C5 form as promised
- System errors that prevent delivery of services
Non-Refundable Situations:
- Successfully processed C5 forms that have been submitted to authorities
- User errors in form completion or personal information
- Change of travel plans or cancellation by customer choice
- eSIM plans that have been activated or used
Service Fee Breakdown
Understanding what's included in our service fees helps clarify refund eligibility.
C5 Form Processing ($20 USD)
Includes digital form processing, validation, submission, and confirmation delivery. Refundable only if service delivery fails.
eSIM Data Plans (Varies by plan)
Includes eSIM activation codes and data allowances. Refundable only before activation or if technical issues prevent use.
Time Limits for Refund Requests
Important Time Limits:
- C5 form services: Request within 24 hours of payment if service not delivered
- eSIM services: Request within 7 days of purchase if not activated
- Technical issues: Report within 48 hours of occurrence
How to Request a Refund
To request a refund, please contact our support team with the following information:
Required Information:
- Full name as appears on the order
- Email address used for the purchase
- Transaction or confirmation ID
- Detailed reason for the refund request
- Date of purchase and date of issue
Contact Information:
Email: [email protected]
Subject Line: Refund Request - [Your Transaction ID]
We typically respond to refund requests within 24-48 hours.
Refund Processing Time
Once approved, refunds are processed according to the following timeline:
Review Process
1-3 business days for review and approval
Refund Processing
3-5 business days to appear in your account
Special Circumstances
We may consider refunds outside our standard policy for the following situations:
- Travel restrictions or border closures affecting your trip
- Medical emergencies preventing travel
- Government policy changes affecting travel requirements
- Extended technical issues on our platform
Need Help?
Our customer support team is here to help with any questions about refunds or our services.
General Support
Contact SupportLast Updated: January 2025
For more information, visit: enterjamaica.org